What exactly does flat rate mean?
You pay a fixed amount per connected number or channel. There is no fee per message – neither from us nor from Meta – whether your team writes 100 or 10,000 messages a month. Sending is only limited by your own sending limits, which are meant to protect your number from a WhatsApp ban.
Is this the official WhatsApp Business API?
No. Your number is connected as a linked device, like WhatsApp Web. That means no Meta verification, no template approval and no per-message fees – but it is not an official Meta product. For large marketing campaigns we recommend the official WhatsApp Business Platform.
Can my WhatsApp number be banned?
Yes, there is always a risk – especially with messages to people who haven't consented, many first contacts in a short time or many reports. Phone Connector gives you sending limits, batches, opt-out handling and a consent check. We recommend a low rate, especially for new numbers. There is no guarantee.
Do I need a Mac?
Only for iMessage. WhatsApp runs entirely on our server, and SMS can go through an Android phone with our free Android app.
Does my phone have to stay online?
Not for WhatsApp – it works like WhatsApp Web. WhatsApp signs linked devices out after about 14 days without the phone connecting. The Mac (iMessage) and the Android phone (SMS) have to stay on and connected.
Where do the messages appear?
In the normal Conversations inbox, on the contact. There is no separate WhatsApp area. In the message box your team picks email, SMS, WhatsApp or iMessage.
Can AI agents reply?
Messages arrive as normal CRM conversations, so the CRM's own AI agents can work with them – please check the current HighLevel documentation for which channels your agent supports. With transcription switched on, voice messages are available as text too.
Is it GDPR compliant?
Hosting and transcription are in Germany, message content isn't stored, and a data processing agreement is part of the setup. You remain responsible for consent – e.g. for marketing messages.
What does it cost?
$9 per number per month or $90 per year, billed through your sub-account wallet. Messages are included – no per-message fees. The first 7 days are free.